According to PayPal’s updated terms of service, its users currently have to put up with automated calls, e-mails and text messages that promote various products and services they may never need.
The changes will become reality someday in July and they will affect only U.S. residents.
Initially, there was no way to opt out of the service, but a day ago the company announced that it had changed its mind.
But though there was no opt out provision in the updated terms of service, PayPal said that it would honor any requests from users that “declined marketing outreach.” On June 3, when the announcement was made, customers had to either accept the new service or abandon the platform.
On the other hand, there was an unofficial way of opting out by turning off notifications from Settings menu.
“Privacy is central to the trusted relationship we have with our customers and we take this very seriously,”
PayPal said this week.
According to the “amended terms” of service, users consent to autodialed calls or SMSs from the company at any phone number they had listed on their accounts or at any number that PayPal had “otherwise obtained.”
The changes also say that the company is allowed to share its customers’ phone numbers with its business partners, which may also flood users with robocalls promoting their own products.
But the calls are not expected to be purely promotional. PayPal can also notify a user about their account, pending disputes, and technical issues.
On the other hand, PayPal users have to agree to robocalls that help the company poll its opinions via surveys or questionnaires or promote its products.
On Thursday, the company disclosed that “PayPal customers can opt-out of receiving auto-dialed or pre-recorded calls.” It seems that customer pressures had a positive result.
This week, the announcement about the updates in terms of service policy triggered hot disputes on social media from PayPal users that were requesting the possibility to opt out of the robocall provision.
Until Thursday, all those angry users were politely invited to follow the instructions on how to close their PayPal accounts.
Nevertheless, robocalls and spam messages are a national issue the FCC is currently working to solve. The agency reported that it had received more than 210,000 complaints about the problem.
Image Source: PC Mag
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