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Apple says that the battery issue was most likely caused by long-term air exposure.
Earlier this year there have been reports of multiple Apple units, namely iPhone 6 and 6s smartphones that were displaying a rather abnormal behavior in terms of battery life. The afflicted models have been previously built in 2015 in September, respectively October.
Users who possessed a faulty unit experienced unexpected shutdowns, when the battery indicator displayed that 30 percent of power was still available. Upon attempting to recharge the iPhones, the customers could notice that the device turned back on with 30 percent battery life available. In light of these events, Apple has offered free battery replacements. However, the affected units had specific serial numbers and were manufactured only in the aforementioned window.
Moreover, Apple has also officially announced that it would pay back the money for the faulty product if the owner attempted to repair the unit at an unaffiliated shop before the free battery replacement announcement was made.
Since the first reports flooded Apple’s customer service website, the main focus was to alert the iPhone users about the issue. As expected, many people demanded explanations. After looking into the situation, Apple says that ambient air is responsible for the flaw. To be more exact, the power source’s compartments of the iPhones manufactured from September through October have been exposed to air longer than intended.
Although this does not represent a safety hazard, the air present in the battery compartments drastically reduce the power source’s potency and ultimately cuts short the battery life. Moreover, Apple has reassured its customers that each unit is designed to shut down automatically in order to prevent damage to the handset. Such a scenario can occur whenever an iPhone is operating at extremely low temperatures or cold weather conditions.
In order to make sure that a unit is eligible for a free battery replacement or a potential reimbursement, Apple has set up a serial number checker. If the faulty unit’s serial number is on Apple’s official list, then the owner can benefit from a free battery replacement.
“To help our customers who are experiencing this issue, we are replacing batteries in affected devices, free of charge”, reads an official Apple post.
Customers that suspect their unit is malfunctioning are asked to visit the nearest Apple Store or any other authorized service provider.
Image Source: Pixabay
