On Thursday, December 9th, 2016, Uber has released a set of rules that if broken can lead to passengers, being banned from the service and could get the drivers suspended from the Uber app. Harry Campbell is a Uber driver who regularly blogs about the ride-hailing industry. In his view, the company’s guidelines refer to common sense principles.
One of the rules states that a passenger has no right to damage the interior of the car by spilling drink or food, smoking or vomiting. The guidelines further state that users can be banned from the service if they break local laws, such as carrying a firearm without a license. The list also includes inappropriate or abusive gestures or language and addressing overly personal questions to the driver or other passengers.
Furthermore, the company also prohibits passengers from touching one another. Flirting is also out of the question, by Uber’s standards. This particular rule includes both the passenger as well as the driver.
According to Mr. Campbell, Uber drivers have been reporting several passengers for this kind of inappropriate behavior before. However, they did not get a clear answer if the customers in question really got suspended from the service. He adds that even though the guidelines provide the passengers with a better understanding of unacceptable behavior, the customers could get suspended for breaking the rules. Not that Uber will actually suspend their accounts.
However, the drivers have it even harder. While obeying the same rules as the passengers, they also have to maintain a satisfactory rating level. The formula is based on a five-star rating system. The level each driver has to uphold varies, depending on the city. In a blog post, Uber talks about the rating system. The company says that each city has different rating systems which depend on specific cultural values. To clarify the cultural differences term, Uber says that people living in some countries hold back on giving out high ratings. Hence, the average minimum for a Uber driver to uphold varies city to city, according to the Uber spokesperson.
Mr. Campbell says that the average minimum across U.S. cities revolves around 4.6. If the Uber drivers fall below the minimum the company will begin sending out multiple notifications. If nothing changes, the driver will lose his access to the Uber account.
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