Like we mentioned many times before, we live in an age of technological progress. In fact, we have progressed so much that our main concern is no longer survival – instead, it is comfort. So, most of the inventions we come up with today are so that we have an easier time going about our day.
For example, have you ever uncomfortable talking on the phone? Have you felt like you’d have a much easier time if you could just chat with a business online instead of having to call them? If you have, so have millions of other people. And Facebook knows what’s going on with you, and it cares about your preferences.
So, in an attempt to move away from phones and promote artificial intelligence, Facebook introduces chat bots for services. The idea is to ease customer relations by eliminating a part which a lot of people find uncomfortable and replacing it with Facebook Messenger services.
In fact, a few bots have already started being used. These early birds include CNN, the shopping service Spring, and the flower service 1-800-Flowers. You can order whatever you want from Spring by simply using the Facebook Messenger app, and you can do the same thing for 1-800-Flowers. As for CNN, it’s a hit-and-miss service so far.
Sure, you can ask for news on any subject right on the Messenger app, but the chat bot will send you one new title every morning, without offering the possibility of making it stop. This will most likely lead to people being woken up on weekends or vacations, but depending on where you prefer to get your new, it may be worth it.
Indeed, chat bots are transforming into what used to be call centers. The frequency with which they are used suggests that most people would have no issues getting used to the idea of talking to an artificial intelligence, as long as the purpose is to accomplish something faster than when talking to a real person.
Plus, we have been using chat bots all our lives – that little program which sends you an automatic reply to an e-mail? That’s a chat bot. The service that lets you know on your mobile that you just got paid? A chat bot. Siri, Cortana, Alexa, Google Now, and other virtual assistants? They’re all chat bots.
The point is that this is the direction in which our society is headed. We might not even have call centers in about a decade, as they could very easily get replaced by online services. And with all the time we spend on our phones every day, having any service we want just a tap away makes perfect sense. The future is now.
Image source: Flickr
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