The first batch of Apple’s Mack Book Pro units has been distributed to the public last month. However, shortly after, some users started to complain about severe graphic issues only a few days ago. The first reports were unable to clearly identify the root of the problem. However, according to multiple sources familiar with the Apple products, the issue can lie with the poorly implemented code lines mainly found in the third-party software.
In a more serious case of the Mac Book Pro malfunctioning, the unit stopped working completely after several errors were encountered during transcoding video. The Apple product in question was equipped with an AMD Radeon Pro 480 graphics card and at the time it was running Adobe Premiere Pro. Jan Becker, the owner of the faulty product, returned the newly acquired Mac Book Pro and consequently ordered a replacement.
The incident is under investigation by an Apple team in Cupertino, California. In order to better understand what they are dealing with exactly, the Apple engineers team requested access to the affected unit and asked Mr. Becker to replicate the issue over the phone.
More pieces of evidence that have surfaced following this incident suggest that the 15-inch Mac Book Pros that also feature a Touch Bar and the AMD Radeon Pro 460 graphics card are more susceptible to severe glitches or even crashes, in extraordinary cases, caused by offending software. Moreover, some owners that have their personal units equipped with standard AMD Radeon Pro 450, respectively Radeon Pro 455 graphics cards have reported similar occurrences.
Nevertheless, it seems that not even the 13-inch Mac Book Pro owners are not spared the trouble. Users that have previously bought the smaller laptops, both with or without the Touch Bar option complain about severe graphic issues. However, the 13-inch units rely on different processing systems when it comes to graphics, rather than their larger counterparts. With this being said, the most plausible explanation that causes the users’ units to experience visual glitches, severe graphics issues, or even crashes can be linked to poorly integrated code lines into faulty software.
Apple’s official community for client support website contains a wide range of posts from users who possess affected units. The posts describe in detail the issue and the affected units are both 13-inch as well as 15-inch variants of the 2016 Mac Book Pro.
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